Job Description

Job Responsibilities:

• Maintains operation of multi-user computer systems, including coordination of infrastructure and cloud responsibilities.
• Develops and designs core operating system builds.
• Responsible for coding, virtualization, and automation of systems.
• Sets up administrator and service accounts, maintains an active directory of users and system documentation, tunes system performance, installs system-wide software, and allocates mass storage space.
• Assesses and resolves user access problems related to security controls to minimize business impact and risk exposure.
• Identifies and evaluates vendor products and establishes vendor monitoring and tracking processes.
• Performs capacity planning and monitors/tunes systems.
• Recommends appropriate platforms for purchase, coordinates installation, and provides backup recovery.
• Serves as a point of escalation for major incidents that are unresolved at the helpdesk level.
• Develops and monitors policies and standards for allocation related to the use of computing resources.
• May draft general IT communications to end-users including notifications of outages/downtimes.

Skills:

• 3-4 years of Linux systems administration and desktop support experience
• Experience and familiarity with the following operating systems - RHEL 7, RHEL 8, RHEL 9, Windows Server 2019, Windows 10.
• Experience working on Mac systems.
• The ability to Collaborate with team members to complete assigned tasks/projects.
• Experience managing and tracking issues with ticketing program (Remedy, Service Now, Jira, etc)
• Install, update, and troubleshoot systems/servers.
• BS degree or equivalent experience. Any prior military experience is a plus.
• They will modify the years of experience if someone has many of the technical skills and a military background.
• Demonstrated experience with CMMC compliance, best practice, and technical controls

Education/Experience:

• Any Unix/Solaris experience is a plus.
• Experience managing classified IT systems, STIGs, SCAPS, RMF
• Experience maintaining directory services. (e.g., Microsoft Active Directory, LDAP, etc.).
• Managing AFS infrastructure to include users, groups, and data.
• Managing lifecycles of equipment to include computers, servers, and mobility
• Configuring and managing Cisco/Juniper equipment to include switches, routers, and Call Managers.
• Troubleshooting mobile devices to included iPhones, iPads
• Basic experience with managing or operating containers
• Experience with virtual machines. (e.g., Microsoft Hyper-V, VMWare vSphere, Citrix XenDesktop/Server, Amazon Elastic Compute Cloud, etc.).
• Experience managing system/server resources including performance, capacity, availability, serviceability, and recoverability.
• Able to diagnose and perform repairs on faulty system/server hardware.
• Develop and document systems administration standard operating procedures.
• Plan, execute, and verify data redundancy and system recovery procedures.
• Conduct periodic system maintenance including cleaning (both physically and electronically), disk checks, routine reboots, data dumps, and testing.
• Provide ongoing optimization and problem-solving support

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