Job Description

What you will be doing

The Operational Excellence team sits within Technology & Cyber and acts as the bridge between process excellence and the ServiceNow Centre of Excellence. This is a highly visible role with the freedom to shape your own remit, influence how we work, and drive continuous improvement across the function.

You'll work alongside the Head of Operational Excellence and the ServiceNow Centre of Excellence, partnering with stakeholders across Technology & Cyber to solve problems, streamline processes, improve service outcomes, and support the delivery of strategic initiatives. The role offers broad exposure, significant responsibility, and the opportunity to make a lasting impact on how Technology & Cyber operates.

• Having a heavy involvement in our ServiceNow roadmap alongside our developers.
• Creation of user stories, enhancements, defects and feature request that help shape how we deliver improvements and digital transformation across the business.
• An involvement in workshops, training and UAT for both colleagues and the wider business.
• Extending your scope to other team domains, with an initial focus on IT Services (our largest team in the Run domain) and aide us on our journey to be process-driven end-to-end.
• Map, document and re-design processes. Some of these processes will make it back to our ServiceNow COE to be automated, some will be mapped as-is and some will require people or process changes rather than technology changes - you will be key in all of it.
• Working across Plan, Build and Run. Simply put this means being able to shift between planning stages, business-as-usual and project related work.
• Be a champion of both Operational Excellence and ServiceNow COE . Automation , AI , Deflection and UX should be top of mind always. Help us to make data-driven-decisions.

Your skills and experience

• A technology focused professional.
• Ideally with experience of ServiceNow , or similar platforms.
• Although more importantly - Positive, passionate, high-energy. Able to operate in a fast-paced, high-change environment with autonomy. Able to handle ambiguity.
• Good written and verbal communication skills.
• Exposure to Agile ways of working and tooling highly desirable.
• Knows what good looks like. Experience of working within a process and data driven environment.
• Not afraid to challenge the status quo. You’ll bring fresh perspectives.
• You play nice with others. You are kind. You give respect, and you expect it in return.
• Ideally trained and qualified in business analysis or related.

What a career at Baringa will give you

Putting People First.

Baringa is a People First company and wellbeing is at the forefront of our culture. We recognise the importance of work-life balance and flexible working and provide our staff amazing benefits. Some of these benefits include:

• Generous Annual Leave Policy: We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave , fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service.
• Flexible Working: We know that the ‘ideal’ work-life balance will vary from person to person and change at different stages of our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave.
• Corporate Responsibility Days: Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us.
• Wellbeing Fund: We want to encourage all employees to take charge and prioritise their own wellbeing. We’ve introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice.
• Profit Share Scheme: All employees participate in the Baringa Group Profit Share Scheme so everyone has a stake in the company’s success.

Diversity and Inclusion

We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people.

An award-winning workplace

You can be a part of our ‘Great Place to Work’ – with our commitment to women and well-being in the workplace for all. Click here to see some of our recent awards and how we’ve achieved this.

Using business as a force for good.

We maintain high standards of environmental performance and transparency, which can be seen through our commitment to Net Zero with our SBTI-verified Scope 1, 2 and 3 emissions reduction targets and our support of the Better Business Act. We report our progress publicly and ensure that we are also externally assessed and scored through organisations like CDP and EcoVadis - helping us to continually identify where we can improve.

We have a long legacy of supporting the communities in which we work, and offer a variety of ways to contribute, by putting people first and creating impact that lasts. Our Corporate Social Responsibility (CSR) agenda is about giving back to the communities in which we live and work by sharing our skills, talent and time. In essence, we aim to empower and encourage everyone in the firm to contribute to the things we care about, and support registered charities and organisations with a clear social or environmental purpose to increase the positive impact they can have.

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