Job Description

Shift Manager

JOB DESCRIPTION

Shift Managers will help ensure the retail shop operates in accordance with the company's principles, systems, and culture. The ideal candidate will be responsible for leading and supervising the team during their shift, ensuring excellent service to team members and guests, and supporting management in day-to-day operations and goals. The ideal candidate will have strong leadership and communication skills, and a passion for guest service.

Position Title: Shift Manager

Department: Retail

Classification: Non-exempt

Supervisor: General Manager I Co Manager

ESSENTIAL RESPONSIBILITIES/JOB TASKS

Oversight of assigned retail location. Tasks may include:

• Provide exceptional guest service and ensure all guest have an excellent experience

• Lead and supervise the team during their shift, including delegating tasks, providing coaching and feedback, and ensuring adherence to company policies and procedures

• Train and coach team members to ensure they deliver exceptional guest service and are knowledgeable of product and operations

• Work collaboratively with the Co-Manager and General Manager to ensure store goals are being met

• Continuously develop knowledge of product, industry trends, and guest preferences; identify areas for improvement and opportunities for growth.

• Communicates to staff pertinent information regarding shop involvement, promotions, changes in systems or principles.

• Coach and assist in maintaining the highest standards of cleanliness and food safety

GUEST SERVICE/INTERACTION: Daily face-to-face, phone and email interaction with customers and support staff throughout the organization. Frequent face-to-face interaction with management to exchange information and complete work tasks. This position has direct interaction with customers, so proper tone of voice, body language, and volume are required in this environment.

ESSENTIAL SKILLS & REQUIREMENTS:

• 1 Year Hospitality experience preferred

EDUCATION:

• College degree preferred

SKILLS:

• Strong leadership and communication skills

• Ability to work in a fast-paced environment and manage multiple tasks simultaneously

• Ability to motivate and coach team members to achieve their goals

• Strong organizational and problem-solving skills

• Proficient in Microsoft Office and retail management software

• Ability to be self-motivated, problem-solver, and take initiative

• Ability to be productive, punctual, reliable, and adaptable

• Excellent communication skills – verbal, written and listening skills

EXPERIENCE:

• A minimum of 2 years work experience in retail environment, preferred

• A minimum of 1 year management experience, required

PHYSICAL:

• Requires regular bending, stooping and twisting, and the ability to lift 25 pounds on a regular basis. Must be able to stand for long periods of time and work in close quarters with others. Must be able to visualize the computer screen and perform data entry.

WORK ENVIRONMENT:

• Standing and moving about is required up to 100% of the time

• Requires the ability to work weekends, evenings, and holidays

• Requires the flexibility to work extending hours or shifts for peak seasons

BENEFITS/WHAT WE OFFER:  

Cocoa Dolce offers a comprehensive benefits package including paid holidays, vacation time, medical, dental and vision insurance, 401k matching and generous discounts.  

ABOUT COCOA DOLCE: 

For two decades, Cocoa Dolce has held a reputation for handcrafting luxurious artisan chocolates and pastries. Under the ownership of the Voegeli family, Cocoa Dolce continues to be recognized as a world class chocolatier with a collaborative approach to bringing people together and creating daily moments of joy. Cocoa Dolce continues the art of traditional confectionery, while exploring the boundaries of premium quality chocolate. 

Founded in Wichita, Kansas in 2005, Cocoa Dolce quickly established a reputation for serving beautiful chocolates and confections. Today, under the ownership of the Voegeli family, Cocoa Dolce continues our innovative and creative approach to chocolate-making as a world-class chocolatier and sweet lounge. Our collaborative approach and taste for adventure shines through in our artisanal chocolates, pastries, macarons, and gelato, thoughtfully paired with espresso, wine and spirits. We’re driven by a genuine enjoyment of the art of chocolate-making, and a down-to-earth love of creating daily moments of joy.

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