Job Description

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Essential Job Responsibilities:

• Processes daily payment plan payments, posts automatic payment plan payments to patient accounts, evaluate declined payments for the initiation of the collection process

• Checks balances daily on future payment plan accounts to insure that no payments run automatically where a patient no longer owes

• Checks MRI paperwork and radiology report in patient charts for errors before submitting charges-sends task to Director to delete when incorrectly uploaded paperwork and reports are discovered

• Communicates with staff on a case by case basis to upload corrected paperwork and assign to correct date of service in patient charts

• Coordinates and communicates with Business Department staff regarding claims, claims denials, Single Case Agreements and makes revisions to charges and patient accounts when necessary

• Performs follow up on patient account balances

• Answers patient billing questions regarding patient balances

• Submits documentation for account adjustments for BOS Employee/ Family Discounts

• Performs account adjustments on self- pay discounted MRI claims

• Submits Patient refund requests after investigating whether an overpayment has occurred

Education:

• High School Diploma or equivalent required.

• 1 - 2 years' experience in medical or related.

Other Requirements:

• Knowledge of medical terminology and procedures, knowledge of health insurance industry practices and/or scheduling procedures highly preferred.

• Experience with medical scheduling/billing systems.

• Experience with EHR systems.

• Exceptional customer service, interpersonal skills, and communication skills

• Proficiency of electronic records systems preferred. Must have strong data entry skills.

• Must be able to complete tasks with a high-degree of efficiency and accuracy while working in a fast-paced environment with frequent disruptions.

Behaviors

• Thought Provoking: Capable of making others think deeply on a subject
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Self-Starter: Inspired to perform without outside help
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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