Job Description

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What does a successful Customer Service Associate do at Fiserv?

A Customer Service Associate is smart, patient, technically savvy, customer focused teammates to help support clients with financial transactions. We are looking for problem solvers, people who are willing to take the extra step to provide great service and have the knowledge to learn to troubleshoot basic issues and inquiries about electronic payments and services. This is a fast paced, high volume Call Center role

What you will do:

• You will receive inbound calls from our Bank Clients' cardholders, answering questions, while driving issues to resolution to the client's satisfaction.
• We want our clients to receive a WOW experience as they interact with someone who can be both an active listener and help clients figure out the best solution.
• Use your great verbal and written communication skills to provide excellent service to our clients.

What you will need to have:

• High School diploma or GED
• Minimum of 3 years of experience working in a customer facing role, preferably in customer service (ex: retail, restaurant, hospitality)

What would be great to have:

• Experience in a customer facing Call Center environment, preferably with an online bill pay service or financial institution
• Strong work tenure with previous roles lasting a year or more

Things to know:

Pay Rate: $18.75 - $20.00

Start Date: Monday March 4th 2024

Schedules Available: 2nd shift with weekends

Training will be held 9:00a-5:30p Monday thru Friday.

• Holidays worked will be paid at the premium rate of double time and a half
• 1 hours of Mandatory overtime is required in many of our lines of business due to business need. Any mandatory overtime will be paid at 1.5 times your base salary after you have worked 40 hours in a week
• Shift differentials for those working 2nd or 3rd shift
• Benefits on day one including medical dental and vision.
• Tuition reimbursement
• Your recruiter will discuss expectations with you in further detail

Pre-employment background, credit, and drug test are required.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Type: Full-time

Pay: $18.75 - $20.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift
• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday

Work setting:

• Call center
• In-person

Language:

• Spanish (Preferred)

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)

Ability to Commute:

• Marietta, GA 30066 (Required)

Work Location: In person

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